Shipping policy

We make every effort to dispatch orders received before 2.00pm on weekdays and 9.30am on Saturdays on the same day. Very occasionally this is not possible, in which case your order will be dispatched on the next working day.

UK orders

UK orders are shipped free of charge. Where possible we use the Royal Mail 24 or 48 service with delivery confirmation for this service. Larger orders (over £50) will be upgraded to the Royal Mail 24/48 Tracked service free of charge.

Larger items or orders maybe shipped directly from the manufacturers in the EU. In this case the Import VAT and any Import Duty due remain the responsibility of Trolls and Tribulations Ltd. If the courier attempts to make any additional charges, please contact us immediately so that we can ensure that the error is corrected on a timely basis.

Overseas orders

We use the AirMail service to ship overseas orders so your package will be delivered by your local postal service. Deliveries are made using Tracked AirMail.
Our shipping rates are set at a flat-rate per order, regardless of how many units you purchase.

USA £6.50
Europe £3.75
Rest of World £5.75

Deliveries to UAE can only be made to PO box addresses, per the Royal Mail guidelines.

Delivery

We have designed our packaging so that orders of one or two items will fit through standard letter boxes. Your postman should be able to deliver these orders without disturbing you. Larger orders may require you to be available to take delivery.
A signature may be required in some countries orders.

Overseas orders typically take 7-10 working days to arrive, although this does depend on the efficiency of the local postal service. We are able to send overseas orders using a tracked service which is usually slightly quicker.

Non-EU customers are responsible for Import Duty/Tax in their respective countries. Unfortunately we cannot advise you what these costs will be, please consult your local customs office for more information.

Shipping information

You are responsible for providing the correct shipping address. We do not take responsibility for checking addresses provided to us. However your billing post code and house number may be checked by our card payment provider to validate your payment. If you notice an error with the details you have provided to us you must provide us with the full correct address before 2pm UK time on the day the order is due to be shipped (see above). We are unable to refund or replace orders shipped to the incorrect/incomplete shipping addresses until they have been returned to us by the postal service or current address holder. Where incorrectly addressed items are returned to us we will refund the cost of the original item, not any additional postage costs.