Privacy policy

The Tepso.co.uk website is operated by Trolls and Tribulations Ltd

General

This privacy statement sets out how Trolls and Tribulations Ltd will store and use information relating to you. This applies to the entire web site. Any changes to these policies will be posted on Terms and Conditions. Tepso UK and ScratchSleeves are trading names of Trolls and Tribulations Ltd. Trolls and Tribulations Ltd is committed to respecting your privacy. We have structured our web site so that, in general, you can visit the website without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this Privacy Statement. For your protection, we are registered under the Data Protection Act 1998 and have given all appropriate notifications to the Information Commissioner.

Security of information

Trolls and Tribulations Ltd is committed to protecting your privacy. We have taken all the essential measures to make sure that any information you give us, including credit card details, remains private and secure and that your payment and registration information is processed with total confidentiality. When you place orders or access account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection laws, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent, unauthorised access. Our security procedures mean that we may occasionally require proof of identity before we are able to disclose sensitive or other information to you. If you have any further questions about our credit card security policies, please contact us. Click on the contact us tab at the top of this page. Note: If you still have reservations about shopping online, but want to purchase, call us on 01962 890210 during our office hours (10am to 4pm to place an order.

What we collect:

When you order products, we will collect your name, contact and billing information. Credit card and payment information is collected directly by Shopify Payments. Trolls and Tribulations Ltd have no record of this data.

Our website uses cookies, which are programs which collect additional information. In order to learn more see, How We Use Cookies below.

What do we do with the information we gather?

We retain all data collected whilst you continue to actively use our services or until you request us to remove your details from our records. All data held is protected using up to date industry standard procedures to keep it safe and secure and to prevent loss or unauthorised access. We require this information for the following reasons:

• Internal record keeping
• To analyse the use of the tepso.co.uk website
• If you have opted in to marketing emails we may contact you to inform you of new products available through the tepso.co.uk website.

We retain all data collected whilst you continue to actively use our services or until you request us to remove your details from our records. All data held is protected using up to date industry standard procedures to keep it safe and secure and to prevent loss or unauthorised access.

Email addresses submitted as a competition entry will be added to the mailing list used for our regular email newsletter. Recipients of our newsletters are free to un-subscribe at any time, either using the links at the bottom of the newsletter itself or by contacting us directly on tepso@scratchsleeves.co.uk.

Emails addresses entered into the stock alert notification forms will not be used for any other purpose and will be delete once they have been used.

Who we share the information with

We do not share your information with any other organisations unless we are legally compelled to.
Access to your personal data: Under Data Protection Legislation you have the right to request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. This fee will not exceed £10, or the prevailing statutory maximum. If you would like a copy of the information held on you, please write to us at Tepso UK, Unit 2, Grosvenor Ct, Ampfield Hill, Ampfield, SO22 4ND. If you believe that any information we are holding on you is incorrect or incomplete, please write or e-mail us as soon as possible. We will correct any information which was found to be incorrect promptly.

Other web sites

Our web site may contain links to enable you to visit other web sites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other web site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the web site in question.

How we use cookies

A cookie is a small text only string of information that we store on your computer’s hard disk when you visit our website. These are generally useful as they can provide information about you, for example that you have visited our site before, and so they enable us to quickly recall your details from our database. You have the option to refuse cookies being placed on your machine by adjusting your browser settings at different levels – from accepting all cookies, to rejecting all cookies. You can also set your browser to notify you whenever a website attempts to write a cookie to your computer. In order to change your computer’s privacy settings we recommend you refer to your browser’s user instructions. Due to the nature of our website, from time to time some areas require the use of cookies to enable the site content and services to properly work as expected. We accept no liability for any part of the website that you cannot access if you refuse to accept cookies onto your computer.